Returns & Refund Policy
Barrington Giftware Returns & Refund Policy
Our aim has always been to provide you with the highest levels of customer service possible. We hope this is evident in our flexible and fair returns and refund policy.
Hassle Free Returns
If you have an unwanted item, you can return the item up to 14 days from the date the item was delivered. Items must be unused and in their original condition (including all labels and tags intact).
Shipping & Handling
We check all goods before despatch but, if incorrect, damaged or faulty goods have been delivered to you, we will reimburse you at our cost, and issue you with a replacement or refund. Please notify us of any faults within 48 hours of delivery. In most cases, we will require a photograph to process a replacement or reimbursement.
Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrived at our address.
Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging (e.g. branding box) as if tampered with in any way, we can no longer accept the return.
When returning goods please provide the details as set out below and return to the address provided:
This should be included when you return your goods:
Send to:
Barrington Giftware Returns
56 Clements Road
London
E6 2DF
United Kingdom
- Order Number
- Name and Address
- Reason for return
Please allow 3-5 working days once the goods have reached us, to give us time to process your returns. Any returns received after 14 days, can no longer be processed.
Please note, there are some restrictions to the services above:
Handmade Products – Many of the items available for sale on this website are classed as ‘handmade'. As such, each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by our free return service.
Special Order items – If we have specially ordered your items in from a supplier for you, we are unable to offer a refund. However, should you order incorrect item and would like to exchange them, this can be arranged, but the cost of this process must be borne by you. We can advise these costs prior to ordering.
Gift Wrapping items – We cannot issue a refund for any gift wrapping charges.
Refunds
When you buy directly with Barrington Giftware, you have rights as a consumer under the Distance Selling Regulations.
This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you for the purchase price and any delivery charges at the standard price.
Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund of the item, or deduct a percentage of the original selling price from the refund amount.
Refunds can only be made to the original method of purchase.
Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which you may have paid when placing your order.
In order for us to process your return or refund effectively, please contact us by any of the methods below:
Phone + (0)20 8062 7713 (Monday – Friday: 09:00 – 17:00 GMT/BST) E-mail: info@barrington-giftware.com